Contact Us
In order to provide you a high quality financial service and to improve our services, we would be pleased to hear your feedback and your needs and to give you a satisfactory response. You are welcome to contact us through any of the following channels:
Internet
- Feedback Form
- Email: Enquiry - csdept@taifook.com
Telephone
- Customer Service Hotline on (852) 3583 3388 ;
- China Customer Hotline (755) 8266 3232 ;
- Complaint Hotline (852) 2801 6128 ; or
- any branch
Customer Service Counter and Branches
- Visit our Head Office Customer Service Counter or any of our Branches
- Service Hours :
| Head Office Customer Service Counter | Monday to Friday | 9:00am - 6:00pm | | Satruday | 9:00am - 1:00am | | Branches | Monday to Friday | 9:30am - 6:00pm |
Letter
- Write to us by mail or fax to our Customer Service Department
25/F New World Tower
16-18 Queen's Road Central, Hong Kong
Fax: (852) 2530 1689
Once your written feedback is received, we will acknowledge receipt of your feedback within 2 working days and inform you the required investigation time.
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