There are several main reasons that you fail to place an order:
Not enough buying power: System will hold required margin amount for all order placing request (including Stop/Trigger orders that are not triggered and inactive orders) no matter it has been executed or not for credit control. Clients can cancel some of the not-yet-executed order request to release hold margin for another new order request.
Exceed the Max. Margin requirement (Exposure limit): There is an assigned Exposure Limit for each online futures trading account as the maximum margin for open position. It is for credit control purpose. If your account has enough buying power but your order request will exceed the Exposure Limit, it will be rejected. If you would like to adjust your Exposure Limit amount, please contact with your Account Executive.
If there is any problem with the system and you encounter any unknown or unclear data or status, please contact your Account Executive immediately.
Under what situation that my limit order or Stop/Trigger order cannot be cancelled:
As the market may fluctuate quickly, your order maybe executed in a short time and not able to be canceled.
How to place a Stop/Trigger order?
Example 1: Stop Limit (Assume with 1 Long current month HSI27000 futures contract on hand)
If the market price at the moment is 26800, I would like to cut loss at around 26750 levels.
Can take below setting as a reference.
When the market price reaches 26750 (This is the Trigger price. When this price is reached, the order will be submitted to the exchange), sell 1 current month 26475HSI (As I would like to have the order filled immediately within 5 points lower than the trigger price)?C
Example 2: Down Trigger
I would like to buy in 2 MHI contracts when the market price drops to 26500 levels. And the current market price is 26800. Can take below setting as a reference.
When the market price reached 26510 (This is the Trigger price. When this price is reached, the order will be submitted to the exchange), the system will submit 2 MHI buy limit order at 26500.
What is the trading hour for Hang Seng Index Futures?
Pre-market opening session: 9:15 a.m. - 9:45 a.m.(Only available for Hang Seng Index Futures & Mini Hang Seng Index Futures)
Morning session: 9:45 a.m. - 12:30 p.m.
Afternoon session: 2:30 p.m. - 4:15 p.m.
Please refer to the details in www.hkex.com.hk.
What kind of Futures products can I trade via Taifook online Futures Trading System?
With Taifook online Futures Trading System, you will be able to trade:
- Hang Seng Index Futures
- Mini Hang Seng Index Futures
- H-shares Index Futures
- Mini H-shares Index Futures
- FTSE/Xinhua China 25 Index Futures
- Hang Seng China H-Financials Index Futures
Which type of futures contracts can I trade via Taifook online Futures Trading Services?
You can trade futures contract via Taifook online Futures Trading Services for spot month, next calendar month and next two calendar quarterly months.
How do I know if my orders have been sent and executed?
After placing an order, you will receive a message to tell the order request is sent. And the order will be shown in ?§Order Status?? page. There is a unique order number for each order. Meanwhile, you can check the latest status in the field " Status" and make order amendment or cancellation instructions whenever necessary. If the order is filled, the order with information like executed time, quantity and price will be shown by pressing the ?§Ref No.??.
How to oversee my account balance?
Please go to ?§Position?? and ?§Account Enquiry?? for a full view of account balance and position.
What is the liquidation policy of Taifook Online Futures Trading Services?
When the net balance of online futures account falls beyond the maintenance margin level, your account executive will contact you for appropriate deposit before a designated deadline or without notice. Taifook Futures Limited reserves the right to liquidate the position should the market reverses.
What should I do if I encounter technical problems with online Futures trading services?
Please contact your Account Executive or call our customers service hotline at 3583-3388 for assistance.
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